Delivery

KOKO ROSE BOUTIQUE – DELIVERY POLICY

DELIVERY INFORMATION - there is NO change to our delivery costs and NO change to where we can deliver. UK & Ireland ALL REMAINS THE SAME. We hope you enjoy shopping with Koko Rose xx 

Koko Rose Boutique aims to provide all its customers with the best delivery service available. We use Royal Mail or a Courier service for all of our online orders, UK and Worldwide.

UK DELIVERY OPTIONS

All UK customers have 2 delivery options - Standard Delivery and Special Next Day Delivery.

Standard Delivery UK - £4.00

This option costs £4.00 and is FREE for orders over £100.  All orders placed before 10 AM will be dispatched within 24/48 hours, and orders placed on Saturday or Sunday will be dispatched on Monday. Please allow extra time in busy season. Royal Mail will normally deliver your order within 24/48 hours. All UK Standard Delivery orders will be shipped using Royal Mail Second Class Signed For Delivery, as the default method of delivery. Fastway Courier service may also be used.

Special (Next Day) Delivery UK - £6.50 charge (THIS IS CURRENTLY UNAVAILABLE DUE TO POSTAGE DELAYS)

If you require your order dispatched using Special Next Day Delivery, please choose the Special (Next Day) Delivery option. All Next Day deliveries placed before 10 AM are guaranteed before 5 PM the next working day. All Next Day orders placed after 10 AM will be dispatched the next working day, and will be delivered the following day before 5pm. All Next Day deliveries placed on Saturday or Sunday will be dispatched on Monday and will be delivered before 5pm on Tuesday. You can also track any Next Day Delivery orders, if you require a tracking number, email us a tracking number request and we will email you back your tracking number. Simply log onto the Post Office official website - www.postoffice.co.uk. Click on ''track order'', enter your tracking number and follow the instructions on screen to track the location, time of dispatch etc of your order. Fastway Courier service may also be used.

Jewellery/Earrings Ordered Only - UK Delivery

This option costs £2.00.  All orders placed before 10 AM will be dispatched within 24/48 hours, and orders placed on Saturday or Sunday will be dispatched on Monday. Royal Mail will normally deliver your order within 24/48 hours. All UK Standard Delivery orders will be shipped using Royal Mail First Class Signed For Delivery, as the default method of delivery.

DELIVERY OUTSIDE OF THE UK

Republic of Ireland Delivery- Courier Service - £5.50 charge - All items

All orders to Republic of Ireland will be shipped using Fastway Courier Service. It is important that we do have a contact number when placing your order, this will ensure you receive your dress as soon as possible. The courier service aims to deliver your order by the Next Working Day, in some cases this may take two days. Orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.

Please note all orders over £100 are FREE to Republic of Ireland.

International Delivery – EUROPE - £9.95 charge

For all European orders we use Royal Mail's International Signed For services. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 10 working days (excluding weekends) for any country worldwide. All orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.

International Delivery – REST OF WORLD - £13.95 charge

For all Rest of World orders we use Royal Mail's International Signed For services. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 10 working days (excluding weekends) for any country worldwide. All orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.

CHRISTMAS DELIVERY DETAILS 2020

DUE TO THE LARGE VOLUME OF ORDERS DURING THIS BUSY PERIOD PLEASE ALLOW EXTRA DELIVERY TIME FOR YOUR ORDER. UNFORTUNATELY THIS IS OUT OF OUR CONTROL. THIS INCLUDES BLACK FRIDAY WEEKEND AND THE MONTH OF DECEMBER.

PLEASE NOTE

LAST ORDERS WILL BE SENT ON FRDAY 18TH DECEMBER AT 12 NOON.

ORDERS PLACED ONLINE AFTER THIS DATE WILL BE SENT ON MONDAY 4th JANUARY 2021.